Refund policy

Personalized hoodies

Hoodies made with your requested name, title or other custom text are made specifically for you. We do not accept change-of-mind returns or exchanges on these personalized items, including for a size or color you selected incorrectly, or spelling and personalization details you supplied incorrectly. Please check the size guide, color and exact personalization details before ordering.

Damaged, defective or incorrect items

If your item arrives damaged, defective, or differs from your order or the personalization you submitted, contact SYDRIC through the contact form on our website. Include your order number and a description of the issue; we may request photographs to help resolve it. We will review the issue and provide an appropriate remedy, such as a replacement or refund, where applicable. Please contact us before sending anything back.

Your consumer rights

This policy does not limit any rights or remedies you have under applicable consumer protection law. The personalized-item restriction applies only to products made to your specifications; a standard design is not personalized merely because it is printed after ordering.